Trust & Safety

Welcome to Hoken: Your Trusted Partner for Stress-Free Hotel Bookings

We understand the importance of a secure and hassle-free hotel booking experience. Your trust is our top priority, and that's reflected in everything we do.

Here's how we ensure your peace of mind throughout your booking journey:

• Guaranteed Stays: Partnering with top brands and highly-rated properties on TripAdvisor, we guarantee your hotel room. Every Hoken reservation is secured with a verified hotel confirmation number, ensuring your room is waiting for you upon arrival.
  
  
• Unbeatable Savings: We secure rooms for popular events, months in advance. This allows us to offer you top-tier hotel rooms at incredible prices, often lower than traditional booking methods. Enjoy prime locations and amenities with complete transparency – no hidden fees.
  
  
• Prepaid & Secure: Rest assured, your room is already paid for with the hotel. You'll only be charged for incidentals like additional services during your stay.
  
  
• Unmatched Security: We prioritize the security of your information. Hoken utilizes industry-leading security practices, and we never store your sensitive financial details. Stripe, a trusted leader in secure payments, ensures your financial data remains completely protected.
  
  
• Maximum Flexibility: Life happens. That's why most Hoken bookings are fully refundable. You can even opt to resell your room on our secure marketplace and potentially earn a profit.
  
  
• Dedicated Customer Support: Our knowledgeable and experienced customer support team is available around the clock to answer your questions and address any concerns, big or small.

Book with confidence. Choose Hoken for your next event stay and let the fun begin!

Hoken Trust & Safety FAQs

Will my room be available when I arrive?

Absolutely! Every Hoken booking comes with a verified hotel confirmation number, guaranteeing your room will be waiting for you upon check-in. No last-minute surprises, just a smooth arrival.

Will the hotel treat me differently because I booked with Hoken?
No way! When you book a Hoken room, you'll receive the same treatment, room type, location, and amenities as if you booked directly with the hotel.

How can you offer such great prices?
Hoken is a hotel marketplace that allows us to secure top hotel rooms near the action early, so you get prime locations, guaranteed availability, and unbeatable prices, potentially even lower than what you'd find through traditional booking methods.

Has the room been paid for? Will I have any extra charges?
Your room is already prepaid with the hotel when you book with Hoken. This ensures a smooth check-in experience. You'll only be responsible for incidentals like additional services you choose during your stay, such as mini-bar items or spa treatments. Resort fees, if applicable, will also be collected by the hotel at check-in.

Can I get a full refund if I need to cancel?

Yes, most Hoken bookings are fully refundable, offering you maximum flexibility. However, some specific hotel deals may have varying cancellation policies. It's always a good idea to review the cancellation terms before booking to fully understand your options. Even in the case of a non-refundable booking, you can still potentially recoup some of your cost by reselling your room on our secure marketplace.

Will Hoken be there to help if I have a problem with my reservation?
Absolutely! Our dedicated Hoken Concierge team is always available to assist you with any questions, concerns, or issues you may encounter throughout your booking journey. Additionally, we partner with Stripe to set aside reserves for customer payments. This ensures you have access to a secure refund process if needed.

How do you protect my personal information?
Hoken prioritizes the security of your data. We utilize industry-leading security practices and best practices to safeguard our systems from both internal and external threats.

How do you protect my payment information?
Your financial information is never stored by Hoken. We partner with Stripe, a leading secure payment network, to process all transactions. This ensures your credit card and banking information remain completely protected. You can learn more about Stripe's security practices by visiting Stripe.com.